Why Property Managers Should Always Have A Phone Script

Asking Tenants The Right Questions

According to a large property management service, having a rock solid process in place¹ for screening tenants can avoid legal headaches down the road. One of the best ways to ensure a smooth process is to make sure you have the right script in place that asks the right questions to get an idea of who you are dealing with.

Getting Help Managing Calls

It’s no coincidence that script strategists are used for political campaign tours, celebrity interviews, or even insurance or cable phone calls. Just like every successful organization, abiding by a script gives you the power to know your customers before agreeing to do business with them.

You Don’t Have to Memorize Your Script

And if you don’t have the time to follow-up with a phone script or you just need help with the influx of phone calls, there are affordable ways to get the questions that you need answered even while you’re away.

Finding The Right Help

Westpark Communications has managed the needs of many Property Management companies and will work with you to develop a phone script that asks all the right questions so that you can focus on what you do best–managing properties. Get a quick quote from us to see how we’re the right solution for you!

 

¹Find Property Managers Near You

http://www.allpropertymanagement.com/7-deadly-sins-of-property-management.pdf

 

 

 

 

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3 Time-Consuming Tasks Lawyers Can Outsource

Hiring Headaches

Many law firms know that they could use help with administrative tasks, but many have a hard time figuring out how to delegate tasks to the right people. It is easy to get bogged down thinking about how to reach out for legal receptionist help: Do I have the time to do the hiring, training and retaining of my legal operations process myself? If you know what your legal expertise is and want to stick to it, you can incorporate those wants into your legal operations process by fielding only the calls you want to your phone.

What You Can Trust To Let Go

  • Appointment Scheduling: Freeing your professional staff from the hassle of scheduling appointments or other receptionist tasks keep them focused on legal tasks.
  • Lead Generation Inquiries: They can come through the phone, email response, or even web chat. Fielding all communication while you are in meetings or attending a court session will give you the peace of mind to focus on what’s already in front of you.
  • Overflow Handling: If you recently ran a TV or radio advertisement, you will want to get help in handling those bursts of inquiries.

Vendor management can be a tough discipline, but with the right resources in place, you can focus on other parts of the legal ecosystem.

Finding Cost-Effective Help

With 29 years of experience in legal services, Westpark Communications has a full suite of services that are custom tailored to the needs of solo-practitioner lawyers and law firms. While there are many options out there in finding receptionist assistance, you will want to find a company that is proven to be a trustworthy and reliable business partner. Learn more about our services today.

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One Simple Way You Can Optimize Your eCommerce Website

The Easy Add-on Feature That Works On Your Behalf

More than ever, e-commerce sites are capitalizing on visits to their websites by adding a live web chat feature that helps them stay engaged with potential clients. How much business could you be losing from website visitors?

Who is Paying Attention To Your Website

According to Forbes magazine, 56% of your digital efforts will come from your website. That means the chances of getting people to buy from your website are pretty high! However, 79% of buyers reported wanting a more personalized experience when they are shopping.

Web Chat is Personable

Live chats are proven to give your website visitors the chance to interact with your brand and get their questions answered by an agent all while making your customer’s shopping experience more personable.

How it Works

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To set up web chat, companies use what is called script-branching, which provides different branches for each decision point during a live answer interaction between your customers and the web chat agent. It’s a quick way to qualify leads if you’re a B2B company to determine eligibility for an appointment or to answer frequently asked questions about your product if you’re a B2C company.

It’s Easy and Can Help Gain Passive Income

Adding a web chat feature to your eCommerce website allows you to use fewer resources to gain more buyers. Westpark Communications specializes in customizing live web chat features to match your business website and can even nurture those new leads for you.

Learn how easy it is to implement web chat and other virtual solutions with a 24/7 call center.

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